As result of our interaction with Department of Telecom, OSP Policy has been revised to meet the Call Centre Industry’s requirements w.e.f. 05-08-2008 vide letter No. 18-2/2008-CS-I. The following are the salient points:

1. The concept of agent positions working from Home has been introduced (Work from Home Concept). As a safeguard, submission of a Bank Guarantee of Rs. 5 Crores has been prescribed;

2.The restriction of 10% outgoing PSTN lines in a Domestic Call Centre (DCC) and submission of associated Bank Guarantee of Rs.10 Lakhs has been dispensed with;

3.The amount of Bank Guarantee has been reduced from Rs.2.5 Crores to Rs. 50 Lakhs and from Rs. 5 Crores to Rs. 1 Crore for each location in cases of resources sharing between International OSP and Domestic OSP;

4.Provision of separate category of Standalone OSP centres have been dropped and it has been merged with the Domestic OSPs category;

5.Definition of ‘Telecom Resources’ has been expanded to include Public Land Mobile Network (PLMN);

6. An ‘annual return’ is to be submitted by OSPs to the registering authority in the prescribed Proforma on yearly basis;

7.An ‘annual return’ is to be submitted by OSPs to the registering authority in the prescribed Proforma on yearly basis;

8. Documents required to be submitted along with the application form has been simplified.

A single application form for registration of OSP and uniform format for registrationcertificate to be issued by all VTM units to avoid discrepancies and eventuallymaking the process online, have been prescribed.